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These terms set out what hm99 expects from you and what you can expect from us — covering account access, wallet use through Rocket, Upay and Bank Transfer, and how we handle your activity on this platform. Access and eligibility depend on your local law and the eligible regions we serve.
By creating an account or continuing to use hm99, you accept these terms in full. They apply to every session you open, every wallet action you complete through Rocket, Upay or Bank Transfer, and every piece of content you access on the platform. We may update these terms when our services or applicable rules change. When we do, we will post the revised version here and note the update date at the top of this page. Continued use of your account after a published update means you accept the revised terms. If you do not agree with any change, you should stop using the account and contact our support team to close it. These terms do not override applicable local law in Bangladesh — where local law sets a stricter standard, that standard applies. Access to certain features may vary depending on the eligible regions we serve at any given time. We do not make representations about legal availability in any specific jurisdiction; you are responsible for checking that your use of hm99 is permitted under your local rules. Questions about how a specific term applies to your account can be sent to our support team at any time.
Not every part of your experience on hm99 is governed by the same rule. This section clarifies which activities and services fall within these terms, and which sit outside them. Understanding this scope helps you know where to go when a question arises — and which document or third party is relevant.
Your login, session management and device continuity fall fully within these terms. This covers opening your account on mobile or browser, switching devices mid-session and the authentication steps shown in your account area.
Deposits and withdrawals through Rocket, Upay and Bank Transfer are covered here. The limits, verification steps and processing instructions shown in your account panel are part of these terms and apply each time you move funds.
Game lobbies, promotional notices and any content published directly by hm99 are within scope. Content accuracy, availability and any changes to the lobby are subject to these terms and our right to update the platform.
Game studios such as PG Soft, Spadegaming, CQ9, Habanero and Joker supply game content only. Their own terms govern how their titles operate. hm99 is not responsible for third-party rules, and those rules sit outside this policy.
You have practical steps available to you under these terms whenever something on your account needs attention. To review your transaction history — including Rocket, Upay and Bank Transfer records — open the transaction log in your signed-in account area. Every deposit and withdrawal entry is stored there with its date, amount and payment method label. If a detail on your account profile is wrong — such as your registered mobile number or the name linked to your wallet — you can request a correction through the account settings page or by contacting support directly. We will verify your identity before making any change to sensitive fields. If a term on this page is unclear or you want to understand how a specific rule applies to your situation, raise it with our support team. We aim to give you a written response that directly addresses your query. For urgent matters related to wallet access or account security, use the live chat route shown in the Help section of your account so your message reaches the right queue promptly.
Open the transaction log in your signed-in account to see every Rocket, Upay and Bank Transfer entry with its date and status.
Request a profile correction through account settings or by messaging support. Identity verification applies before any sensitive field is updated.
Send any question about how a specific term applies to your account directly to support. We will respond in writing with a clear, specific answer.
If you no longer wish to use your account, contact support to start the closure process. Outstanding wallet balances are handled according to the steps shown at that stage.
If you have a question about these terms, a transaction record or your account status, use the published contact routes below. We do not invent channels or hours here — use only what is visible in the Help section of your account.
Open the Help section in your signed-in account and start a live chat session. Use this route for wallet access questions, account corrections or anything that needs a prompt written response.
Send a detailed message to the support email address listed in your account Help section. Include your registered mobile number and the specific term or transaction you are asking about.
The Help Centre inside your account lists answers to common policy and wallet questions. Check there first — many terms queries about Rocket, Upay and Bank Transfer are answered without needing to contact the team.
Knowing how we manage your information gives you a clearer picture of what these terms mean in practice. Below are the four areas that matter most to account holders on this platform.
We store the account details and transaction records needed to operate your wallet — including Rocket, Upay and Bank Transfer entries. You can review what is held by opening your account's transaction and profile pages at any time.
Cookies keep your session active across page loads and support device continuity when you switch between mobile and browser. Our cookie notice, linked in the site footer, explains what each cookie type does and how to manage your preferences.
You are responsible for keeping your login details private. If you suspect your account has been accessed without your permission, contact support immediately through live chat so we can review the session log and act on it.
When these terms change, the updated version is posted here with a revision date. We recommend checking this page after any account notification about terms updates, so you understand what has changed before continuing to use your wallet.
These are the questions we hear most often about how these terms apply to your account, your wallet activity and your rights as an account holder on hm99.
Yes. All three payment routes — Rocket, Upay and Bank Transfer — are covered by these terms. The limits and verification steps for each method are shown in your account panel when you initiate a transaction. Those displayed instructions form part of your agreement with us.
Access depends on your local law and the eligible regions we serve at any given time. We do not make a legal determination for you. You are responsible for confirming that using this platform is permitted under the laws that apply where you are located.
We post the revised version on this page and note the update date at the top. If a change affects your account, we may also notify you through the contact method registered on your account. Check this page after any such notification before continuing to use your wallet.
The closure process and any steps related to your remaining wallet balance are explained at the point of request. Contact our support team through live chat or email to start the process, and follow the instructions provided for your specific payment method.
Studios such as PG Soft, Spadegaming, CQ9, Habanero and Joker supply game content under their own terms. hm99 makes those titles available in the lobby but is not responsible for how individual game mechanics operate. Questions about a specific title should reference that studio's published terms.
Open account settings in your signed-in account and use the edit fields shown there, or send a message to support with the correction you need. We verify your identity before updating any sensitive detail such as your registered mobile number or wallet name.