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This page sets out the legal terms that govern how hm99 operates your account, what rights you hold, and how our policies apply depending on your local law and eligible region. Read through these before you start using the platform.
Access to hm99 and the services connected to your account — including wallet transactions processed through Rocket, Upay, or Bank Transfer — depends entirely on the laws and regulations that apply in your location. We do not represent that this platform is lawful in every jurisdiction. It is your responsibility to check whether using hm99 is permitted under the rules that apply to you in Bangladesh or wherever you access the site from. Our terms apply from the moment you open an account. They cover how your account is held, how transactions are logged, how disputes are raised, and how your personal information is handled. We update these terms when our operations or legal obligations require it. When we make a change, the updated version replaces all previous versions. Continued use of the platform after a change is posted means you accept the revised terms. If any part of these terms conflicts with local law in your jurisdiction, the locally applicable rule takes precedence to the extent required by that law. For questions about how a specific rule applies to your account, use the contact routes shown in the support section of this page.
Our legal terms cover four distinct areas. Knowing which area applies to your situation helps you find the right answer faster and reach the right contact route when you need to raise a question.
Your right to open, hold and close an account on hm99 is covered here. This includes login methods, identity verification steps shown in the account area, and the conditions under which we may restrict or suspend access under applicable rules.
All wallet activity tied to your account — including Rocket, Upay and Bank Transfer movements — is recorded in your account ledger. The policy sets out how disputes over transaction records are raised, reviewed and resolved through published support routes.
Game content supplied by studios available in our lobby — including titles from PG Soft, Spadegaming, CQ9, Habanero and Joker — is governed by their respective terms as well as ours. We do not make representations about third-party content beyond what is displayed in the lobby.
Services linked from hm99 but operated by third parties — including external payment processors and identity verification providers — are subject to their own terms. Our policy does not extend to those external services, and we are not responsible for their practices.
You hold several practical rights in relation to your hm99 account and the data connected to it. These rights do not require you to make a formal legal claim — you can act on most of them directly through your account or by contacting support. Reviewing your transaction history is available inside the signed-in account area at any time; every Rocket, Upay or Bank Transfer movement is logged with a reference and a timestamp. If a record looks incorrect, raise it through the contact routes on this page so we can check the ledger entry against the source. Correcting personal details — such as a phone number or email address linked to your account — is done through the account settings section. Some changes require identity verification steps shown there, so follow the instructions visible in those fields. If you believe your rights under this policy have not been met, or if you have a question that the account area does not answer, you can submit a request through the published support route and we will respond through the same channel.
Open the transaction history section of your signed-in account to see every logged wallet entry, including the reference number and timestamp attached to each Rocket, Upay or Bank Transfer movement.
Update contact details or information through the settings section. Where identity verification is required, follow the steps and field instructions shown directly in that section of your account.
If something in your account record does not match what you expect, use the live chat or email routes listed in our support section. Give the transaction reference and we will check it against the ledger.
If any part of these legal terms is unclear as it applies to your account, contact us through a published support route. We do not provide legal advice, but we can explain how a specific term applies to your account in practice.
If your question relates directly to these legal terms — account rights, transaction records, policy scope or a request to correct your details — use the contact routes below. We respond through the same channel you use to reach us.
Open the chat widget from any page while signed in. It is the fastest route for questions about your account record or a specific transaction reference.
Send your query to our published support email address. Include your account reference and the specific policy section or transaction entry your question concerns.
The Help section inside your signed-in account area contains published answers to common policy and account questions. Check there first before raising a new contact request.
We built the account and policy infrastructure on hm99 to keep your data accurate, your transaction records complete, and your contact options clear. Here is how each area works in practice.
Personal data linked to your account — including contact details and transaction history from Rocket, Upay or Bank Transfer activity — is held only as long as needed to operate your account and meet applicable record-keeping obligations. We do not sell your personal data to third parties.
We use cookies to keep your session active across pages and devices. A cookie notice appears on your first visit. You can review or adjust cookie preferences through your browser settings at any time without affecting your ability to log in.
Account access is protected by the login credentials you set. If you believe your credentials have been compromised, use the account recovery route shown on the login page immediately. Do not share your login details with anyone.
To request a correction to your account data, or to ask about the retention period for a specific record, use the email support route listed on this page. Provide your account reference so we can locate the correct record promptly.
These questions cover what we hear most often about how our legal terms apply to accounts in Bangladesh. If yours is not listed, the support routes above are the right next step.
Access to hm99 depends on the laws that apply in your location. It is your responsibility to check whether using this platform is permitted under local law before you open or continue using an account. We do not represent that the service is lawful in every region.
Every wallet movement — including Rocket, Upay and Bank Transfer entries — is logged in the transaction history section of your signed-in account. Each entry shows a reference number and timestamp. Open the account area and navigate to transaction history to review them.
Go to the settings section of your signed-in account. Update the relevant field and follow any identity verification steps shown there. Some changes require additional confirmation through the fields displayed in that section before they are saved.
Where any part of our terms conflicts with a law that applies in your jurisdiction, the locally applicable rule takes precedence to the extent required by that law. The remaining terms continue to apply to your account to the extent they are consistent with local law.
We keep your data for as long as your account is active and for any period required by applicable record-keeping rules after it closes. To ask about the retention period for a specific record, contact us via the email support route and include your account reference.
Yes. Send a request through our email support route with your account reference and the specific data you want to review. We will respond through the same channel. Processing time depends on the nature of the request and any verification steps required.