hm99 handles your information, payment activity, and device data with a clear purpose — to keep your wallet accessible across every session and every device you log in from. This policy sets out exactly what we record, how long we keep it, and what you can do about it. Access to this platform and the rights described here depend on your local law and eligible region.
Account data clarity
Rocket, Upay, Bank Transfer context
Device continuity records
Your correction rights
POLICY POSTURE
How hm99 Approaches Data Handling
When you open an account with us, we collect the information you provide directly — your contact details, login credentials, and the payment method you connect, whether that is Rocket, Upay, or Bank Transfer. We also record session data automatically: the device type, browser version, IP address, and pages visited during your session. This technical data helps us keep your account continuous across mobile and desktop without asking you to log in repeatedly. We do not sell your personal data to third parties. We may share limited session and identity records with payment processors so that your Rocket or Bank Transfer transaction can be completed and matched to your account. We may also share data with service providers who help us operate the platform, but only under agreement and only to the extent needed for that function. Retention periods vary by data type. Login and session logs are held for a defined operational period; payment transaction records are kept as required by financial record obligations. When data is no longer needed for any active purpose, we delete or anonymise it. The right to request deletion exists within the limits of applicable law and eligible regions — where a legal retention obligation applies, we will tell you so clearly.
Rocket payment context
Upay transaction records
Bank Transfer matching
Session continuity logs
Device fingerprint data
POLICY SCOPE
What This Policy Covers and What It Does Not
This policy applies to the hm99 platform as operated for eligible regions. It covers data collected through account registration, wallet activity, and session behaviour. It does not govern external sites that may be linked from our pages, and it does not apply to third-party payment processors once your transaction leaves our platform. Use this section as a quick reference for what is and is not inside our direct control.
Account Access
Data collected when you register, log in, or update your profile — including email, phone, and authentication records — is covered fully by this policy. You can review and request corrections to this data through your account settings at any time.
Payment Transactions
Payment activity processed through Rocket, Upay, and Bank Transfer is recorded on our side for account continuity. Once a transaction reaches the payment provider's own systems, their privacy terms apply. We do not control what the provider stores independently.
Site Content and Cookies
Browsing behaviour on hm99 pages — including game lobby navigation, session duration, and cookie preferences — falls within this policy. We use cookies to maintain your session state so the lobby loads correctly on return visits without forcing a new login.
Third-Party Services
Studio content from PG Soft, Spadegaming, CQ9, Habanero, and Joker is delivered through their own game engines. Our policy covers how we log your interaction with that content on our side; it does not extend to data those studios collect independently within their own systems.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under This Policy
You have practical choices about your data, and we have built routes into the platform to support them. The right to access a summary of what we hold about you, the right to correct inaccurate details, and the right to ask questions about how specific records are used — all of these are available to you, subject to your local law and eligible region status. To review the data we hold linked to your account, open the account settings page and look for the profile and verification section; the fields shown there reflect what we store against your login. If a detail is wrong — a phone number, an email address, a preferred payment method recorded incorrectly — you can edit it directly in settings or submit a correction request through our support channel. For questions about how a specific record is used or how long it will be retained, reach us via the contact routes listed in the support section below. We aim to respond to data enquiries in a reasonable time, though we do not publish a fixed response window. Deletion requests are handled case by case, and we will always tell you if a legal retention requirement prevents full deletion.
Review Your Records
Open account settings and check the profile section to see the contact details, verification status, and payment method records we hold for your login. What you see there is what we store.
Correct Account Details
Edit your email, phone, or linked payment method directly in settings. If a field is locked after verification, submit a correction request through support and include the specific detail you need changed.
Ask About a Specific Record
Use the live chat or email route in the support section to ask how a specific piece of data is used, how long it is retained, or whether it is shared with a third party. We will answer in plain language.
Request Data Removal
Send a deletion request through support with your account details. We process these within the limits of applicable law — if a financial record must be kept under a retention obligation, we will explain that to you clearly and delete everything else.
CONTACT ROUTES
Reach Us About This Policy
If you have a question about how your data is handled, or need to act on a right described in this policy, use the contact routes below. We do not publish SLA windows we cannot verify, so we describe the route rather than a response time. Availability depends on local law and eligible regions.
Live Chat
Open the chat widget on any hm99 page while logged in. Describe your data question and the support team will handle it directly or escalate to the right internal contact.
Email Support
Send your privacy or data request to the support email address shown in the Contact section of the platform. Include your account username and the specific record or right you are asking about.
Account Settings
For self-service corrections — phone number, email, linked Rocket or Upay payment method — go directly to account settings. Many profile details can be updated without contacting support.
DATA HANDLING PRACTICES
How We Manage Your Information
Our approach to data handling is shaped by the practical needs of a mobile-first account platform: your records need to be accurate, accessible when you need them, and protected when you do not. These four areas reflect how we operate.
Cookies and Session State
We use session cookies to keep your lobby state active between page loads. If you return to hm99 on the same device and browser, the session cookie lets you resume without logging in again. You can clear cookies at any time in your browser settings, which will end the active session.
Account Security
Login records, device identifiers, and authentication events are stored against your account to support security reviews. If we detect an unusual login pattern — a new device or an unfamiliar location — we may ask you to verify your identity before the session continues.
Retention Periods
Session logs and browsing activity are kept for an operational period and then deleted or anonymised. Payment transaction records linked to Rocket, Upay, or Bank Transfer activity are held for the period required under applicable financial record obligations. We do not keep data longer than necessary.
Policy Updates
If we update this policy in a way that affects how your data is used, we will post a notice in your account area before the change takes effect. Continuing to use the platform after that notice constitutes your acknowledgement of the updated terms.
POLICY FAQ
Common Questions About Privacy at hm99
These are the questions we hear most often about how account and payment data is handled. If your question is not here, use the live chat or email route in the support section.
What personal data does hm99 collect when I register?
We collect the details you enter during registration — email address, phone number, and any payment method you add such as Rocket or Upay. We also record your device type and browser automatically. This data is used to maintain your account and keep your session continuous across devices.
Does hm99 share my payment details with third parties?
We share payment data only with the processor handling your transaction — for example, when you make a Rocket or Bank Transfer payment. We pass the minimum information needed to complete and match that transaction to your account. We do not sell your payment details to advertisers or data brokers.
How do I see what data hm99 holds about me?
Log in and open account settings. The profile and verification section shows the contact details, linked payment methods, and verification status we hold against your login. For a broader data summary, send a request through support email with your account username and we will compile what we hold.
Can I correct an error in my account records?
Yes. Editable fields like phone number, email, and payment method can be updated directly in account settings. If a field is locked after identity verification, contact support through live chat or email, state the error, and we will process the correction within the limits of our verification requirements.
How long does hm99 keep my transaction history?
Transaction records for Rocket, Upay, and Bank Transfer activity are kept for the period required under applicable financial record obligations. We do not extend that period unnecessarily. Once the retention requirement lapses, records are deleted or anonymised. You can ask about a specific record through support.
Does this privacy policy apply to game content from studios like PG Soft or CQ9?
Our policy covers how we log your interaction with studio content — session events and game launch records — on the hm99 platform side. It does not extend to data that PG Soft, CQ9, Habanero, Spadegaming, or Joker collect independently within their own game engines. Check their own policies for that scope.
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